Privacy Policy

Summary of Key Points

This summary provides key points from our privacy notice. You can find more details about any topic by clicking the section heading or scrolling through the full policy.

• What personal information do we collect? When you visit our website, contact us, or express interest in our services, we may collect your name, email address, phone number, and information about your service needs.
• How do we use your information? We use your information to provide and improve our services, respond to inquiries, process donations, and comply with legal obligations.
• Do we share your information? We do not sell your personal information. We only share it with service providers who help us operate our website and provide services, and only when necessary.
• How do we keep your information safe? We use organizational and technical security measures to protect your data. However, no system is 100% secure.
• What are your rights? You have the right to access, correct, or delete your personal information and to opt out of marketing communications.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Fill out our contact form or inquiry form
• Request information about Community Participation Support (CPS) or Companion Services
• Express interest in donating to Pangea Homes
• Subscribe to updates or newsletters
• Communicate with us via email or phone

The personal information we collect may include:

• Name and contact information (email, phone number)
• Mailing address
• Information about service needs or interests
• Donation preferences and amounts

Information from Third Parties

We may receive information from public databases, social media platforms, or business partners to enhance our ability to provide relevant services and communications. This includes names, contact information, and communication preferences.

Protected Health Information

As a provider of personal support services in Pennsylvania, we may collect limited health-related information to better understand service needs. This information is treated with the highest level of confidentiality and is protected according to applicable privacy laws and our internal policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services: We use your information to deliver Community Participation Support, Companion Services, and other programs.
• To communicate with you: We respond to your inquiries, provide service updates, and send you information about our programs.
• To process donations: We use donation information to acknowledge gifts, track donation history, and send impact reports.
• To send marketing communications: We send newsletters and updates about our services, but only if you consent to receive them.
• For compliance: We process information as required by Pennsylvania state regulations and federal laws.
• To evaluate and improve: We analyze how our website and services are used to identify improvements.

3. When and With Whom We Share Your Information

We do not sell your personal information to third parties. We only share your information in the following situations:

Service Providers

We may share your information with third-party service providers who help us operate our website, process donations, send communications, and manage our operations. These providers are contractually bound to keep your information confidential and use it only to provide services to us.

Business Transfers

If Pangea Homes is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information when required by law, court order, or to protect the safety and rights of Pangea Homes, our staff, and the individuals we serve.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Staff training on data protection and privacy

However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our services at your own risk.

5. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Pennsylvania state law. When we no longer need your information, we either delete it or anonymize it. If deletion is not possible (such as for backup archives), we securely store the information and isolate it from further processing.

6. Information About Minors

Pangea Homes does not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will promptly delete it from our records. Parents or guardians who believe we have collected information from a minor should contact us immediately.

7. Your Privacy Rights

Access and Correction

You have the right to access and review the personal information we hold about you. If you believe any information is inaccurate or incomplete, you can request that we correct it.

Deletion

You may request that we delete your personal information, subject to certain legal and operational requirements. We will comply with deletion requests unless we are required to retain the information by law.

Opting Out of Communications

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. You can also adjust your communication preferences in your account (if applicable).

Withdrawing Consent

If we are processing your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the legality of processing conducted before your withdrawal.

8. Do-Not-Track Features

Some web browsers include a "Do-Not-Track" (DNT) feature. As there is no uniform standard for recognizing DNT signals, Pangea Homes does not currently respond to DNT browser signals. If an industry standard is established and we choose to implement it, we will update this policy accordingly.

9. Updates to This Policy

We may update this privacy policy from time to time to comply with changes in laws or our business practices. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and by posting a prominent notice on our website. Your continued use of our services following the posting of updated terms means you accept and agree to the changes.

10. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

We will respond to your privacy requests in accordance with applicable data protection laws, typically within 30 days.

11. Review, Update, or Delete Your Data

You may review, update, or request deletion of your personal information at any time by contacting us using the information provided above. We will consider and act upon any request in accordance with applicable Pennsylvania and federal data protection laws.

The easiest way to exercise your rights is by submitting a formal request via email to pangeahomeservices@gmail.com with "Privacy Request" in the subject line and clearly stating your request (access, correction, or deletion).